Welfare and Vulnerability Engagement – WAVE
£10
The Welfare and Vulnerability Engagement (WAVE) course is designed to equip individuals in customer-facing roles with an awareness of vulnerability and their responsibilities towards customers.
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Description
The course includes two key components
WAVE training equips individuals with knowledge to recognise and assist vulnerable people. It also includes information on the ‘Ask for Angela’ campaign, enabling individuals in unsafe situations to discreetly seek help from trained staff using a code word.
What is WAVE?
Understand, recognise and assist
Key principles
Grasp the ins and outs
Vulnerability and Interventions
Reducing harm
Reporting and recording
Learning about the vulnerability log
Spiking
Watch out, listen up, act
Ask for Angela
Recognising the campaign
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