Customer Service Level 2
£25
Packed with engaging and interactive content this online customer service training will equip anyone working in a customer-facing role with the knowledge to deliver excellent customer care.
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Description
Level 2 customer service training for staff and managers
Good customer service is vital to the success of any organisation. This engaging e-learning course teaches learners how to consistently deliver high-quality service. Suitable for businesses, charities, and public services, it can be used as part of a Level 2 qualification or as a stand-alone training solution
Customer service principles
Learn customer service importance, types, teamwork, and its organisational value
Customer needs and expectations
Understand customer needs, expectations, satisfaction, and the importance of feedback
Behaviours and interpersonal skills
Deliver effective customer service with strong interpersonal skills, communication methods, and adaptability
Responding to customer problems or complaints
Handle complaints effectively by resolving issues promptly and keeping customers informed
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