Managing Conflict
£5
Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations in under an hour.
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Description
Manage workplace conflict effectively
This course is designed to provide learners with the essential skills to confidently manage workplace conflict. It covers understanding conflict, appropriate responses, and techniques to diffuse harmful situations.
Understanding Workplace Conflict
Defining workplace conflict and its impact
Responses to conflict
Identifying suitable responses and strategies for managing conflict
Cultural and individual differences
Exploring cultural differences and different ego types that affect conflict
Communication breakdown
Learn about communication barriers
Understanding behaviour in conflict situations
Understanding behaviour in conflict situations
Conflict management techniques
Including the PEACE model and HEAT technique
Customer conflict management
Strategies for managing conflict with customers effectively
Physical warning signs
Identifying warning and danger signs in physical conflict situations
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